Customer Satisfaction Survey

Please complete this survey to help us monitor and improve our service.

Please enter your broker reference

1. How long was your wait before speaking with one of our insurance advisers?

2. How well did you feel we understood what you were saying?

3. How eager to help was the insurance adviser at Sharrocks?

4. How knowledgeable did our insurance adviser seem to you?

5. How clear was the information that our insurance adviser provided to you?

6. How many of your questions/problems did the insurance adviser resolve?

7. How helpful was our insurance adviser?

8. Was your experience with customer service at our company better than you expected it to be, worse than you expected it to be, or about what you expected it to be?

9. How long have you been a customer of our company?

10. Overall, are you satisfied with the customer service you received, dissatisfied with our customer service, or neither satisfied nor dissatisfied?

11. How likely is it that you would recommend Sharrocks to a friend or colleague?
Not at all likely Extremely likely

If you have any further comments please use the space below.

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